Fix TOU005 on Samsung Galaxy M31 & M31s
Error Code
TOU005
Affected Devices
M31 & M31s
Resolution Time
5-15 minutes
Digitizer fault
Power off your device completely, wait 30 seconds, then power it back on. This resolves most temporary software glitches affecting the M31 and M31s.
Go to Settings > About Phone > Software Update. The M31 and M31s benefit significantly from firmware updates that address error codes and improve stability.
Power off, then hold Volume Up + Power + Bixby buttons simultaneously until the Samsung logo appears. Select "Wipe Cache Partition" using volume keys. This is especially helpful for M31 and M31s devices experiencing persistent errors.
Go to Settings > Apps. Uninstall or disable apps installed recently before the error appeared. Third-party apps can sometimes conflict with M31 and M31s system processes.
Ensure your M31 or M31s has at least 2GB of free storage. Low storage can trigger error codes and affect performance on the device.
If the error persists, back up your data and go to Settings > General Management > Reset > Factory Data Reset. This completely resets your M31 or M31s to factory settings.
If none of these steps resolve the issue on your M31 or M31s, contact Samsung support directly for hardware diagnostics and assistance.
Both models feature a 6.4-inch IPS LCD display with 60Hz refresh rate. If you're experiencing display-related errors, these steps address common software issues affecting the M31 and M31s screens.
The M31 and M31s come with a 6000 mAh battery with 15W fast charging. Battery-related errors may stem from power management software conflicts specific to these models.
The M31 and M31s are powered by an Exynos 9611 processor with 4GB/6GB RAM options. System errors on these models often relate to RAM optimization or processor thermal management.
Both models feature a quad rear camera setup (64MP main, 8MP ultra-wide, 5MP macro, 5MP depth). Camera-related error codes on the M31 and M31s typically resolve with cache clearing or app reinstallation.
Replace screen
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